My Clean Hamper
Shipping & Delivery Policy
At My Clean Hamper, we are committed to delivering your
eco-friendly hampers promptly and safely. Our shipping and delivery policy outlines the details regarding how we get your order to you.
Shipping Locations
We proudly ship our hampers Australia-wide. At this time, we do not offer international shipping.
Processing Time
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Costs
Shipping costs vary based on your location and the size of
your order. Exact shipping charges will be calculated at checkout. Please note that shipping costs are non-refundable.
Estimated Delivery Times
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-4 business days (if available for your area).
Please note that delivery times are estimates and may vary depending on external factors such as postal service delays, holidays, or regional restrictions.
Delivery Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.
Delivery Issues
If you experience any issues with delivery, please contact
the courier service directly for assistance. While we strive to ensure your order arrives safely, we are not responsible for delays or damage caused by the postal service.
Damaged Packages
Our hampers are packed with care to ensure they arrive
intact. However, if your package is damaged during shipping, please contact the courier service immediately to file a claim. We are not liable for damage caused by third-party carriers.
Shipping Address
Please ensure that your shipping address is entered correctly at checkout. My Clean Hamper is not responsible for delays or
undeliverable items due to incorrect shipping information. If you need to
update your shipping address after placing an order, please contact us at order@mycleanhamper.com as soon as possible.
Failed Delivery
If your order is returned to us due to an incorrect address, missed delivery, or any other issue, you will be responsible for the cost of re-shipping the item to the correct address.
Lost or Missing Packages
If your package has not arrived within the estimated delivery time, please check the tracking information provided. If your package
is lost in transit, please contact the courier to initiate a claim. If further assistance is needed, feel free to contact us at order@mycleanhamper.com
