My Clean Hamper
Privacy Policy
Last Updated: 26th September 2024
This Privacy Policy describes how My Clean Hamper collects, uses, and discloses your personal information when you visit or make a purchase from our website.
Contact Us
If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at order@mycleanhamper.com. Collecting Personal Information. When you visit the site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases. This includes personal information that can identify you, such as your name, email address, and payment details.
Device Information:
- Purpose of Collection: To load the site accurately for you, and to perform analytics on site usage to optimise our website.
- Source of Collection: Automatically collected via cookies,
log files, web beacons, tags, or pixels.
- Disclosure: Shared with our processor, Shopify.
- Personal Information Collected: Web browser version, IP address, time sone, cookie information, sites or products viewed, and search terms.
Order Information:
- Purpose of Collection: To fulfil your orders, process payment, arrange shipping, and communicate with you about your purchases.
- Source of Collection: Collected directly from you.
- Disclosure: Shared with our processor, Shopify.
- Personal Information Collected: Name, billing and shipping address, payment information (credit card numbers, PayPal, etc.), email address, and phone number.
Children's Privacy:
Our site is not intended for individuals under the age of 12, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Sharing Personal Information
We share your personal information with service providers to help us fulfil our contracts with you, including our processor Shopify. You can read more about how Shopify uses your personal information here: [Shopify Privacy Policy](https://www.shopify.com/legal/privacy).
Additionally, we may share your information to comply with applicable laws or respond to legal requests.
Behavioural Advertising
We use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. You can opt-out of targeted advertising through the following links:
- [Facebook](https://www.facebook.com/settings/?tab=ads)
- [Google](https://www.google.com/settings/ads/anonymous)
- [Bing](https://advertise.bingads.microsoft.com/en -us/resources/policies/personalised-ads)
For more information, visit the [Network Advertising
Initiative’s educational page](https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).
Using Personal Information
We use your personal information to provide services, process payments, and fulfil orders. This includes offering products for sale, processing payments, shipping, and keeping you informed about new products or offers.
Lawful Basis for Data Processing (Australia & GDPR):
- Your consent.
- Fulfillment of the contract between you and the site.
- Compliance with legal obligations.
- Our legitimate interests, which do not override your
fundamental rights.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Our security measures include secure servers, encryption, and limited access to sensitive data.
Cross-Border Disclosure
Your personal information may be transferred outside of Australia, including to service providers in Canada and the United States. We ensure that any cross-border disclosure of personal information complies with the Privacy Act 1988.
Retention
When you place an order, we retain your personal information for our records unless you request deletion. To exercise your right to deletion, please contact us.
Your Rights (GDPR
& Australian Residents)
If you are a resident of Australia or the European Economic
Area (EEA), you have the right to:
- Access your personal information.
- Correct or update your personal information.
- Request the erasure of your personal information.
If you are an Australian resident, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner
(OAIC). Visit [www.oaic.gov.au](https://www.oaic.gov.au) for more information.
Cookies
We use cookies to improve your browsing experience. Cookies allow the site to remember your actions and preferences, making your experience more seamless. You can manage your cookie preferences through your browser settings. Removing cookies may impact your experience on our website.
Complaints
If you believe we have breached the Australian Privacy Principles or other privacy laws, please contact us. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian
Information Commissioner (OAIC) at [www.oaic.gov.au](https://www.oaic.gov.au).
Changes to the
Privacy Policy
We may update this policy from time to time to reflect
changes to our practices, legal obligations, or for operational reasons.
